Privacy Policy

1. Introduction

TrackLab ("we", "us", or "our") operates an IoT monitoring and solar asset management platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including web applications, APIs, and connected device interfaces.

By creating an account or using TrackLab, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information in the following categories:

• Account information: Name, email address, phone number, company affiliation, and profile image when you register or update your profile.
• Device and telemetry data: Data transmitted by IoT devices and solar monitoring equipment connected to your account, including sensor readings, GPS coordinates, firmware versions, and operational status.
• Usage data: Pages visited, features used, session duration, and interaction patterns within the platform.
• Technical data: Browser type, operating system, IP address, and device identifiers used to access our services.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the TrackLab platform and its monitoring capabilities.
• Authenticate your identity and manage account access across companies and roles.
• Send notifications and alerts based on your configured channels (email, webhook, push notifications).
• Generate analytics, reports, and visualisations of your device and farm data.
• Respond to support requests, troubleshoot issues, and communicate service updates.
• Comply with legal obligations and enforce our terms of service.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption at rest and in transit. We implement access controls, audit logging, and regular security assessments to protect your information.

Telemetry data retention periods are configurable per company and governed by the data retention policies visible in the platform. When data reaches its retention limit, it is securely archived or permanently deleted according to the configured policy.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Export your data in a portable format.

To exercise these rights, contact your company administrator or reach out to us using the details in Section 9.

6. Cookies and Local Storage

TrackLab uses essential cookies and browser local storage to maintain your authentication session, remember your preferences (such as theme and sidebar state), and ensure the platform functions correctly. We do not use third-party advertising or tracking cookies.

7. Third-Party Services

We may share limited data with third-party services to operate the platform, including cloud hosting providers, error monitoring services, and email delivery providers. These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

We do not sell your personal information to third parties.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the platform or by email. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: privacy@tracklab.co.za